Silver Flat Snake Chain with an S Hook

You can cancel or change an order within 24 hours of placing it, or any time before it is dispatched, whichever is later. You are refunded to your original payment method, less only costs we have already paid out and cannot recover: the payment gateway's charge, and, for made-to-order or personalised pieces, any work already done. We will always tell you the exact amount, and what it is for, before anything is processed. Once a piece has been dispatched it cannot be cancelled, so please accept delivery and then request a return if you would like. Just message House Support.

We pack most orders within 1–2 working days, and delivery within India usually takes 4–10 working days depending on where you are. Made-to-order pieces follow the timeline shown on their product page. Shipping is free on prepaid orders of ₹2,000 and above. Below that, a small charge applies based on your location, and it is shown at checkout before you pay. Sundays and public holidays are not counted as working days.

If your piece arrives damaged, faulty, incorrect, incomplete, or materially different from what was described, contact House Support within 48 hours of delivery. Once we have approved the claim, we will put it right with the appropriate remedy: a repair, replacement, exchange, House Credit, or a refund, depending on the issue. Where a return is needed, we arrange and pay for insured shipping, and if a refund is due, any shipping you paid comes back too. Recording a continuous unboxing video from the sealed package helps us assess transit claims quickly, so we recommend it. This covers everything we sell, including sale pieces.

Every piece is covered against defects in materials and workmanship, things like stone setting, soldering, clasps and fastenings, structural joints, and stone loss caused by a making fault. Cover runs 12 months from delivery on polished, plated, gold-plated and vermeil finishes, and 60 months on all other pieces. Where a covered defect appears, we will determine the right fix, either a repair or a replacement if repair is not suitable, at no cost to you. It does not cover ordinary wear, tarnish, fading of plating, accidental or impact damage, exposure to chemicals, or work done by another jeweller.

If a piece simply is not right for you, you can request a return within 7 days of delivery. To be eligible it should be unworn, unused and undamaged, in its original packaging with all certificates, warranty cards, invoices, tags and seals, and not resized, engraved or altered by anyone other than us. Message House Support to approve the return first, then send it back with an insured, trackable courier of your choice. Return shipping is yours on a change of mind, and the piece stays your responsibility until it reaches us safely. Once it is received, inspected and approved, we issue the full value as House Credit, normally within 5–7 working days. A gift can be returned this way too, and the credit goes to the original purchaser unless we agree otherwise.