About this Policy

This policy explains how Javeri House processes and delivers orders within India and internationally. It covers shipping charges, estimated delivery timelines, customs and import responsibilities, order tracking, delivery attempts, undeliverable shipments, and other information relating to the delivery of your order.

This policy applies to all purchases made through www.javerihouse.com.

Shipping within India

Prices include GST and shipping within India on all prepaid orders of INR 2,000 and above.

For orders below this value, a nominal shipping charge will apply. The applicable shipping charge is calculated based on the delivery destination and will be displayed at checkout before payment.

Delivery within India typically takes 4–10 working days, depending on the destination.

Delivery timelines are estimates only and may vary depending on courier operations, location, weather conditions, festivals, regulatory requirements, or other unforeseen circumstances.

International Shipping

We deliver to most countries serviced by our logistics partners.

International shipping charges vary by destination and are displayed at checkout before payment.

International deliveries typically take 4–6 weeks, depending on the destination.

Delivery timelines are estimates only and may vary depending on courier operations, location, weather conditions, festivals, customs processing, regulatory requirements, or other unforeseen circumstances.

Customs processing times for shipments leaving India may vary. If you are purchasing jewellery for a specific occasion or as a gift, we recommend placing your order well in advance.

If a shipment is refused by the recipient or returned due to non-payment of customs charges, an incorrect shipping address, or repeated failed delivery attempts, any refund will be subject to deduction of the actual shipping, customs, insurance, and return handling costs incurred.

Duties, Taxes, and Tariffs

The amount paid to Javeri House includes the product price and any shipping charges collected at checkout.

Any customs duties, import taxes, tariffs, brokerage fees, clearance charges, or similar fees imposed by the destination country are the responsibility of the recipient.

Customs regulations and import charges vary by country and may change without notice. Customers are responsible for checking the applicable import requirements before placing an order.

If you receive a notice requesting payment of customs duties or taxes, any payment and required documentation must be completed by you in the destination country.

Javeri House does not reimburse customs duties, import taxes, tariffs, or similar charges.

Please note: Return shipping, insurance, and re-import duties on a single jewellery piece may exceed the value of the item itself.

My parcel is held by customs ?

Occasionally, international shipments are held for customs or postal inspection.

If this happens, customs authorities will communicate directly with the importer or recipient.

Customers are responsible for responding to any requests made by customs or postal authorities.

If you require additional documentation beyond the commercial invoice and shipping documents, please contact us. We will provide any documentation that is available to us and permitted under applicable law.

How do I track my order?

Registered customers can track their orders through the Track Order section of their account.

You will also receive a shipment confirmation email containing your tracking details once your order has been dispatched.

If your pincode is not serviceable, our House Support team will contact you to discuss the available options.

If you have any questions regarding your order, we're just an email, phone call, or WhatsApp message away.

Helpline: +91 99981 99477

Email: support@javerihouse.com

Support Hours: Daily, 9:00 AM – 9:00 PM (IST)

Please note: Kindly provide a reachable mobile number, your complete shipping address with pincode, and a nearby landmark to help ensure smooth delivery.

Where is my order processed?

Orders are processed from our operational centre in Surat, Gujarat, India.

Orders will be shipped only to the delivery address provided during checkout.

Who will deliver my order?

Within India, we ship through recognised courier partners including, but not limited to, DTDC, Blue Dart, Delhivery, Xpressbees, and other recognised logistics providers.

Our delivery partners will make up to three delivery attempts before returning the shipment to us.

Please provide a reachable mobile number and a complete shipping address, including your pincode and a nearby landmark, to help ensure successful delivery.

If delivery cannot be completed after three attempts and the shipment is returned to us, we will contact you. Reshipping charges will apply.

Customers are responsible for providing complete and accurate shipping information. Javeri House is not responsible for delays or additional shipping costs arising from incorrect or incomplete address details.

Can multiple orders be combined?

Unfortunately, once orders have been placed, they cannot be combined due to operational and regulatory requirements.

Shipping charges, where applicable, are calculated separately for each order.

Delivery Issues and Damages

If your package is marked as delivered but has not been received, or if it arrives damaged, empty, or with missing items, please notify us within 48 hours of delivery so that we can investigate with our logistics partner and provide appropriate assistance.

Where an order is repeatedly undeliverable and returned to us, any refund will be processed after deducting the actual logistics costs incurred, where permitted by applicable law.

To the maximum extent permitted by applicable law, Javeri House shall not be liable for any indirect, incidental, special, or consequential loss arising from delivery delays.

Where delivery is delayed due to circumstances beyond our reasonable control—including, but not limited to, natural disasters, civil disturbances, strikes, carrier failures, regulatory actions, customs processing, or similar events—all delivery timelines shall be suspended for the duration of the event.

Shipping Terms and Conditions

• Sundays and public holidays are not considered working days.
• Orders are generally processed within 1–2 working days, unless otherwise stated on the product page.
• Made-to-order jewellery follows the production timeline mentioned on the relevant product page.
• All shipments are fully insured while in transit.
• Deliveries will only be made to the shipping address provided during checkout.
• Risk in the products passes to the customer upon delivery to the shipping address and receipt by the customer or any person accepting delivery at that address.
• A digitally recorded proof of delivery may be retained by our logistics partner.
• Customers are encouraged to carefully review product specifications, dimensions, and sizing information before placing an order.