How can we help you?

How long will my order take?

We pack most orders within 1–2 working days, and delivery within India usually takes 4–10 working days depending on where you are. Made-to-order pieces follow the timeline shown on their product page. Shipping is free on prepaid orders of ₹2,000 and above. Below that, a small charge applies based on your location, and it is shown at checkout before you pay. Sundays and public holidays are not counted as working days.

Something's wrong with my piece. What now?

If your piece arrives damaged, faulty, incorrect, incomplete, or materially different from what was described, contact House Support within 48 hours of delivery. Once we have approved the claim, we will put it right with the appropriate remedy: a repair, replacement, exchange, House Credit, or a refund, depending on the issue. Where a return is needed, we arrange and pay for insured shipping, and if a refund is due, any shipping you paid comes back too. Recording a continuous unboxing video from the sealed package helps us assess transit claims quickly, so we recommend it. This covers everything we sell, including sale pieces.

Can I return a piece if I just change my mind?

If a piece simply is not right for you, you can request a return within 7 days of delivery. To be eligible it should be unworn, unused and undamaged, in its original packaging with all certificates, warranty cards, invoices, tags and seals, and not resized, engraved or altered by anyone other than us. Message House Support to approve the return first, then send it back with an insured, trackable courier of your choice. Return shipping is yours on a change of mind, and the piece stays your responsibility until it reaches us safely. Once it is received, inspected and approved, we issue the full value as House Credit, normally within 5–7 working days. A gift can be returned this way too, and the credit goes to the original purchaser unless we agree otherwise.

What does the warranty cover?

Every piece is covered against defects in materials and workmanship, things like stone setting, soldering, clasps and fastenings, structural joints, and stone loss caused by a making fault. Cover runs 12 months from delivery on polished, plated, gold-plated and vermeil finishes, and 60 months on all other pieces. Where a covered defect appears, we will determine the right fix, either a repair or a replacement if repair is not suitable, at no cost to you. It does not cover ordinary wear, tarnish, fading of plating, accidental or impact damage, exposure to chemicals, or work done by another jeweller.

My silver has gone dark — is it faulty?

No. That is tarnish, and every sterling silver piece does it. Silver naturally oxidises on contact with air, moisture, perfume and skin, and deepens in tone over time. It is a surface change, not a fault, and a dry, soft microfibre cloth lifts it in a minute or so. There is one in your box.

Is your silver hallmarked?

Yes. Javeri House holds a BIS Hallmark registration (certificate HM/C-7190409317) for silver jewellery and artefacts under IS 2112 : 2025. Hallmarked pieces are assayed by an Assaying and Hallmarking Centre recognised by the Bureau of Indian Standards before they carry the mark, so the purity is verified independently rather than claimed by us.You can see all our registrations, and verify each one with the issuing authority, on our Registrations & Certifications page.

Can I cancel or change my order?

You can cancel or change an order within 24 hours of placing it, or any time before it is dispatched, whichever is later. You are refunded to your original payment method, less only costs we have already paid out and cannot recover: the payment gateway's charge, and, for made-to-order or personalised pieces, any work already done. We will always tell you the exact amount, and what it is for, before anything is processed. Once a piece has been dispatched it cannot be cancelled, so please accept delivery and then request a return if you would like. Just message House Support.