About this Policy

This Privacy Policy explains how Javeri House collects, uses, stores and protects your personal information when you visit our website, create an account, place an order, contact House Support or otherwise interact with us.

We collect only the information we need to provide our products and services, meet our legal obligations and improve your experience with Javeri House.

This Privacy Policy applies to all visitors, customers and users of www.javerihouse.com.

What information do we collect?

Depending on how you interact with us, we may collect the following categories of personal information.

Information you provide

• Name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order details
• Ring, bracelet, bangle or necklace sizing
• Gift messages
• Engraving instructions

Account information

If you create an account with Javeri House, we may retain your login details, preferences and account settings to provide and manage your account.

Support and consultation records

When you contact House Support or request a bespoke or made-to-order piece, we may retain the information you choose to share with us, including correspondence, measurements, design preferences, quotations, approvals and other information reasonably required to provide the requested service.

Order and shopping activity

We may retain information relating to your shopping activity, including:

• Items viewed or saved
• Shopping basket or wishlist
• Order history
• Warranty records
• Repair history
• Exchange and return requests
• Hallmarking or certification details, where applicable

Payment information

Payments are processed securely through our payment partners.

Javeri House does not receive or store your credit card, debit card, UPI PIN, bank account credentials or payment passwords.

We receive only the information necessary to confirm payment and complete your order.

Website information

When you visit our website, we may automatically collect technical information necessary to operate, secure and improve the website, understand how it is used and, where you have provided consent, measure the effectiveness of our marketing.

Why do we collect your information?

We use personal information only where necessary to:

• Process and fulfil your orders.
• Deliver your purchases.
• Verify payments.
• Provide customer support.
• Arrange repairs, warranty service and resizing.
• Communicate order updates.
• Improve our products and website.
• Prevent fraud, unauthorised transactions and misuse of our services.
• Meet legal, accounting and tax obligations.
• Send marketing communications where you have chosen to receive them.

We do not use personal information for purposes unrelated to those described in this Privacy Policy.

Who do we share your information with?

We share personal information only where reasonably necessary to operate our business, fulfil your orders, provide customer support, comply with legal obligations, or where you have asked or authorised us to do so.

Depending on the services you use, this may include trusted providers that assist us with:

• Our ecommerce platform.
• Payment processing.
• Shipping and delivery.
• Customer communications.
• Website hosting and technology.
• Analytics and advertising.
• Professional services, such as accounting, legal or insurance.
• Government or regulatory requirements, where applicable.

These providers process personal information only to the extent necessary to perform the services they provide to Javeri House.

International processing

Javeri House is based in India, but some of the service providers we engage operate internationally.

As a result, your personal information may be processed or stored in countries other than the one in which it was collected.

Where this occurs, we take reasonable steps to ensure your personal information continues to be handled in accordance with this Privacy Policy and applicable law.

Marketing communications

If you choose to hear from us, we may send information about:

• New collections.
• Product launches.
• Events.
• Editorial content.
• Offers.

If you have chosen to receive marketing communications, we may contact you using the contact details you have provided.

You may withdraw your consent at any time by:

• Using the unsubscribe link provided in our communications, where available.
• Contacting House Support.

Withdrawing your consent will not affect orders you have already placed or services we are required to provide.

Cookies and similar technologies

Our website uses cookies that are necessary for the website to function.

With your consent, we may also use cookies and similar technologies to understand website usage, improve performance and measure the effectiveness of our marketing.

You may update your preferences through our cookie settings or your browser at any time.

Declining non-essential cookies will not prevent you from browsing or purchasing from Javeri House.

Reviews and customer content

If you choose to submit reviews, testimonials, photographs or other content to Javeri House, that information may be published or used in accordance with the permission you provide.

Please avoid sharing personal or sensitive information that you would not want to be publicly available.

Third-party websites

Our website may contain links to websites or services operated by third parties.

Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.

How long do we keep your information?

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal or regulatory obligations.

Typical retention periods include:

Where information is no longer required, it is securely deleted or anonymised.

Your privacy rights

Subject to applicable law, you may request to:

• Access a summary of the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete personal information that is no longer required.
• Withdraw consent where our use of your information is based on consent.
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity.
• Raise concerns regarding our handling of your personal information.

We will respond within the time required under applicable law.

Keeping your information secure

We use appropriate security measures designed to protect the personal information entrusted to us. These include encryption during transmission, controlled access to systems and the use of trusted service providers.

We continually review and improve our practices to reduce risk.

Children's privacy

Javeri House does not knowingly collect personal information from individuals under 18 years of age.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or services.

Where appropriate, we will notify you of material changes.

Need more help?

House Support

Email
support@javerihouse.com

Phone
+91 99981 99477

Privacy and Grievance Contact

Ankit Agrawal
Grievance Officer

Email
ankit@javerihouse.com

Phone
+91 99981 99477

Address
Javeri House
G4-902, Happy Glorious
Near VastuGram Residency
NM Mahavni Road
Vesu
Surat 395007
Gujarat, India

We aim to acknowledge every complaint within 48 hours and resolve it within one month of receipt, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

You will receive a reference number when your complaint is acknowledged. Please quote this number if you contact us again regarding the same matter.

Escalations

If you remain dissatisfied after our response, you may write to:

• neha@javerihouse.com
• ceooffice@javerihouse.com

Please include your complaint reference number.

Escalating a complaint does not restart our resolution timeline. Our one-month commitment continues from the date your complaint was first received.